Patient and Family Advisors Partner on Projects

Patient and Family Advisors partner with staff on various projects across McLeod Health. Their voices impact patient care and experience and are the important link to ensuring a safe, patient-centered experience for all patients and families. Below is a list of the projects that have involved input from McLeod PFAs.

• Surgical Waiting Room Boards
• Hospital Quietness
• Hospital Cleanliness
• Staff and Employee Dress Code
• Courteous Behaviors for Staff
• Diversity, Equity, and Inclusion
• Culture Committee Workgroup
• Bite-Sized Trainings for Patient and Family Advisors
• MPA Patient Experience Communication Project
• Anesthesia Information Sheet
• Technological Solutions Project
• Hospital Board Members
• ICU Trifold Brochure
• Emergency Department Brochure
• Primary Care office design
• Social Media content
• In-Patient welcome letter
• Patient discharge folder review
• McLeod Health 2024 multi-media campaign
• Staff responsiveness
• Patient Education: Symptoms when discharged
• Digital Advertising
• Patient Education: New Medications
• Billing and Collections process
• Food Services and Meal Tastings