(This applies to children and adults)
If you wish to obtain information on the grievance process of McLeod Health or place a complaint, please contact the Supervisor in your area of treatment or a McLeod Patient Representative by calling CARE (2273). You may also send an email by going to www.mcleodhealth.org/contact/contact.cfm. For more information about any patient rights issues, call a Patient Representative at 843-777-2273. The public may also directly contact the South Carolina Department of Health and Environmental Control (DHEC) or the Joint Commission’s Office of Quality Monitoring to report any concerns or complaints. To contact DHEC, call 803-545-4205 or mail information to 2600 Bull Street, Columbia, SC, 29201. To contact Joint Commission, call 1-800-994-6610 or send an email to: firstname.lastname@example.org.
In order to give the best care possible, we need your help. By assuming the following responsibilities, you can contribute to your care in a positive way.
You are responsible for providing accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters related to your health. You are also responsible for reporting unexpected changes in your condition to the physician or other professional who is responsible for your care. As a patient you are also responsible for honesty indicating whether you clearly understand your medical care plan and what your role is in that plan.
You are responsible for following the treatment plan recommended by your health care team. This may include following the instructions of nurses and therapists as they implement your physician’s orders. You are also responsible for keeping appointments and for notifying your physicians or hospital when you are unable to do so.
You have the right to refuse treatment, but you are responsible for your actions if you do not accept treatment or do not follow your physician’s instructions.
Please remember, regardless of the type of insurance or other health coverage you have, you are ultimately responsible for paying for your bill and for assuring that the financial obligations for your care are promptly fulfilled.
You are responsible for following hospital rules and regulations regarding patient care and conduct. Your nurse may also explain other regulations of which you need to be aware. If you are an outpatient, our staff will explain any rules that may impact you. You are responsible for being considerate of the rights of other patients and hospital personnel. Please avoid loud conversations and other behaviors that may be irritating to others. When people are ill or anxious, even minor annoyances can become burdensome. Please be conscious to how other people would like to be treated.
At McLeod Health, we are glad that you have chosen us in your time of need. We know that illness and injury can be stressful and painful and we will do everything we can to make the situation as positive as possible.
If you have any questions about your care or about your rights and responsibilities as a patient at our medical center, please feel free to ask a McLeod Patient Representative by calling 843-777-2273.
The public may also directly contact the South Carolina Department of Health and Environmental Control (DHEC) or the Joint Commission’s Office of Quality Monitoring to report any concerns or complaints. To contact DHEC, call 803-545-4205 or mail information to 2600 Bull Street, Columbia, SC, 29201. To contact Joint Commission, call 1-800-994-6610 or send an email to: email@example.com.