McLeod Telehealth FAQ

1. I am not a tech-savvy person, will I be able to use this service?

McLeod Telehealth was designed to be user friendly and does not require any technical knowledge. The easy to read screens take you through the process, step by step.

2. Is a telehealth visit secure?

Yes, McLeod Telehealth uses 256bit encryption to ensure your health information and payment information are secure.

3. Can the provider prescribe me medication?

Yes, the McLeod Telehealth provider you consult with has the ability to send prescriptions to your preferred pharmacy electronically.

4. Can I use my Flex Spend account?

Yes, this service qualifies by IRS standards. Your Flex Spend card can typically be entered as a credit or debit card.

5. Is this available when I am traveling for business or on vacation?

McLeod Telehealth is available for use in North Carolina and South Carolina. State laws require that the physician is licensed to practice in the state you are located in at the time of service, regardless of your permanent residency.

6. How can my provider access my McLeod Telehealth medical records.

Upon the completion of your visit, you have the option to save, print, or email a visit summary. Please recognize that email is not a guaranteed secure method of transfer. You may also log into the McLeod Telehealth portal and access your visit summary at anytime.

7. Do I have to have WiFi to use Telehealth from my smartphone or tablet?

You can use 4G and similar cellular broadband connections. Ensure you have a good signal strength prior to starting your video visit. WiFi is recommended to avoid cellular data usage.