Three McLeod Health hospitals and McLeod physicians have been recognized for providing excellence in healthcare by national healthcare research leader Professional Research Consultants, Inc. (PRC). The awards were presented during PRC’s 2015 Excellence in Healthcare Conference in Scottsdale, Arizona, May 31 – June 2, 2015.
McLeod Darlington received five awards:
5-Star Award in Inpatient Services for Communication with Doctors
5-Star Award in Inpatient Services for Discharge Information
5-Star Award in Inpatient Services for Communication about Medications
5-Star Award in Inpatient Services for Communication with Nurses
5-Star Award in Inpatient Services for Pain Management
McLeod Dillon received a 5-Star Award in Inpatient Services for Communication about Medications.
McLeod Seacoast received two awards:
4-Star Award in Inpatient Services for Overall Quality of Care
4-Star Award in Emergency Services for Overall Quality of Care
For 15 years, PRC’s annual Excellence in Healthcare Conference has brought together hundreds of healthcare leaders to focus on transforming the patient experience. The awards recognize organizations and individuals who achieve excellence throughout the year by improving patient experiences, healthcare employee engagement and/or physician alignment and engagement based on surveys of their patients.
"McLeod Health hospitals and physicians are incredibly deserving of these National Excellence in Healthcare Awards," said Joe M. Inguanzo, Ph.D., President and CEO of PRC. "McLeod Health is committed to driving improved scores and making their hospitals a better place to work, a better place to practice medicine and a better place for patients to be treated. It takes true dedication, determination and hard work to achieve this level of excellence in healthcare."
"It is exciting that our patient satisfaction survey results have earned our hospitals and physicians such prestigious recognition," said Cathy Lee Frederick, Vice President of Service Excellence for McLeod Health. "However, scores are not the true reason we celebrate. What makes these awards meaningful is the fact that our doctors, nurses and staff make the needs of our patients, their number one priority. The survey scores simply reflect that patient-centered philosophy."
Professional Research Consultants, Inc. (PRC) is a national healthcare market research company. For more than 35 years, PRC has facilitated millions of interviews, delivered insightful reports and provided customized research solutions to hospitals and healthcare organizations. Services measure community perceptions, brand positions, patient experience, physician alignment and engagement, and employee engagement. PRC is also a certified vendor for government-mandated CAHPS surveys and has partnered with more than 300 communities across the U.S. to conduct Community Health Needs Assessments.