The teams of McLeod Regional Medical Center and McLeod Home Health were honored for excellence in health care and patient satisfaction on June 13.

McLeod Health hospitals were recently recognized for providing excellence in healthcare by national healthcare research leader Professional Research Consultants, Inc. (PRC). The awards were presented during PRC’s 2018 Excellence in Healthcare Conference in May. Additionally, McLeod Home Health has received Strategic Healthcare Programs’ (SHP) Best Superior Performer award for achieving an overall patient satisfaction score that ranked in the top 20 percent of all clients in 2017.

The annual SHP Best program was developed to recognize home health agencies across the country that consistently provide high-quality service to their patients. SHP Best award recipients are determined by ranking the overall score for all SHP Home Health Care Consumer Assessment of Health Care Survey (HHCAHPS) clients, which includes more than 4,500 home health agencies. SHP focuses its efforts on identifying and recognizing organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.

For 18 years, PRC’s annual Excellence in Healthcare Conference has brought together hundreds of healthcare leaders to focus on transforming the patient experience. The awards recognize organizations and individuals who achieve excellence throughout the year by improving patient experiences, healthcare employee engagement and/or physician alignment and engagement based on surveys of their patients. The honors received by McLeod Health hospital include:

McLeod Health Cheraw
Silver Achievement Award: Emergency Care, McLeod Cheraw VSA/SE Re-evaluated

McLeod Health Clarendon
Top Performer Award for Inpatient Services – Communication About Medications

McLeod Health Dillon
Top Performer Award for Inpatient Services – Communication with Doctors
5-Star Award for Inpatient Services – Communication About Medications
5-Star Award for Inpatient Services – Communication with Nurses
5-Star Award for Inpatient Services – Responsiveness of Staff
Platinum Achievement Award for Effective Care Transition – HCAHPS
Gold Achievement Award for Emergency Care, McLeod Dillon VSA Re-evaluated

McLeod Health Loris
5-Star Award for Inpatient OB/GYN Services – Overall Quality of Care
5-Star Award for Inpatient Services – Overall Hospital Rating
Platinum Achievement Award for The No Pass Zone (HCAHPS)

McLeod Health Seacoast
5-Star Award for Inpatient Orthopedic Services – Overall Quality of Care
4-Star Award for Inpatient Services – Overall Quality of Care
4-Star Award for Emergency Department Services – Overall Quality of Care
Platinum Achievement Award for The No Pass Zone (HCAHPS)
Gold Achievement Award for Time to Care (Emergency Care)

McLeod Regional Medical Center
5-Star Award for Inpatient Medical Services – Overall Hospital Rating
5-Star Award for Inpatient Surgical Services – Overall Hospital Rating

“It is an honor to recognize the hospitals of McLeod Health with these Excellence in Healthcare Awards for their deserving work,” said Joe M. Inguanzo, Ph.D., President and CEO of PRC. “It takes true dedication and determination to achieve this level of excellence in healthcare and McLeod Health has shown their commitment to making their hospitals a better place to work, a better place to practice medicine and a better place for patients to be treated.”

“It is exciting that our patient satisfaction survey results have earned our hospitals and Home Health such prestigious recognition,” said Cathy Lee, Vice President of Service Excellence for McLeod Health. “However, scores are not the true reason we celebrate. What makes these awards meaningful is the fact that our doctors, nurses and staff make the needs of our patients, their number one priority. The survey scores simply reflect that patient-centered philosophy.”