McLeod Health Clarendon among the top 15 percent of U.S. hospitals for patient experience

McLeod Health Clarendon recently announced that it achieved the Healthgrades 2020 Outstanding Patient Experience Award™. This distinction recognizes McLeod Health Clarendon as being among the top 15 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading resource that connects consumers, physicians and health systems.

Healthgrades evaluated 3,346 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2018 through March 2019, to identify hospital performance. Of those hospitals evaluated, 424 hospitals outperformed their peers, based on their patients’ responses, to achieve this distinction.

“We understand what matters most to patients at McLeod Health Clarendon is the quality and safety of care they receive accompanied by a positive patient experience. Our top priority is to continue to improve the p patient experience along with positive patient outcomes,” said Rachel Gainey, McLeod Health Clarendon Administrator. “McLeod Health Clarendon is pleased to receive this national recognition achieved through teamwork and dedication of our entire hospital staff.  However, the pursuit of quality improvement at McLeod Health Clarendon is unending. These accomplishments are a positive step in our patient experience and quality journey, yet we recognize that we can never stop improving care for patients. Healthcare is constantly becoming more complex and challenging, and our team is committed to providing the best care possible to our patients now and in the future.”

Healthgrades evaluated hospital performance by applying a scoring methodology to ten patient experience measures, using data collected from a 29 question experience survey from the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also include whether a patient would recommend the hospital to friends or family.

“The 2020 Outstanding Patient Experience Award recognizes the hospitals that are committed to improving the patient experience throughout the entire organization. Patient experience plays a huge role in the perception of the care a patient receives, and it is important that hopsitals continue to learn from and evolve their patient experiences. It is also equally important that consumers access this information and do their research when determining where to receive care,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades.