McLeod Hospital Patient Portal (Cerner) FAQ

**Note: This patient portal is for hospital visits/Covid-19 community events beginning on September 7th, 2019. If you are looking for hospital electronic records before September 7th, 2019, please click here. If you have recently visited with a McLeod provider at a Mcleod Physicians Associates (MPA) practice and want access to those records, click here.

The McLeod Hospital Patient Portal (Cerner) can provide:

  • View, download, and share your medical record with health care professionals
  • View current and discontinued medications
  • Request prescription refills and renewals
  • Pay any outstanding hospital balance
  • View Radiology, pathology, and lab results

 

When will I receive my lab, radiology, or pathology results?

Lab and radiology results will post to the portal as soon as the result goes on to your electronic medical record chart. These results (including Covid-19 testing) will post to the portal after a doctor reviews the results. Pathology results have a delay of 7 days before posting.

Can I pay my hospital bill?

Yes, once you have logged in click on Bill Pay and complete the required fields. You will need your most recent statement that you’ve received in the mail as this will provide your access code for bill pay. At this time, you can only pay your hospital balance.  You will not be able to see an itemized bill.

Why is the portal telling me my email address/username is already in use, but I haven’t signed up yet?

The McLeod Hospital Patient Portal (Cerner) uses Cerner Health login across all clients so it’s possible you could have an account with a different facility, and it is recognizing that account when attempting to connect to McLeod. Patients CAN use the same credentials and have accounts with different facilities. If the patient is getting this message, they need to login with the password for the existing account and they will still be able to get connected. They can complete a password reset if they are unsure of the password. Unfortunately, there is not a way for you to be able to see the details for the Cerner Health accounts as that is an internal tool.

When I try self-enrollment, I get a message that states I “do not qualify for portal access”, why?

Patients can be disqualified from self-enrollment for a couple of reasons. They either already have an account setup or the information they entered does not match what is in the McLeod system for them. If you feel that you do not have a Cerner Health account with another facility, please fill out this form with your full name, date of birth, and phone number so we can verify that these items match in our system.

Can I have portal access to my spouse, child, or person(s) in which I am a guardian?

Yes, however McLeod will need consent from the spouse and/or child (if the child is 16 years or older).  If a patient is 16 or older and incapacitated, a guardian will need to fax or email a power of attorney (POA) or letter of legal guardianship to our Patient Portal Admin to gain access to that patient’s portal information. Email your name, date of birth, and phone number along with the documents to myrecords@mcleodhealth.org.

How do I reset my Password?

If you forget your password, you can reset your account by clicking the Forgot Password link on the sign in page. The password reset code sent in the text message and the link provided in the email are valid for only one hour.

Need more help?
What do I do if I forgot my username?

If you cannot remember your username, you can alternatively sign in using your account email address. Once you are signed in, you can find your username on the Overview page within Account Management.

How Do I Sign Up?

You can either self-enroll or you will receive an emailed invitation from a McLeod facility.

What if I haven’t received an invitation?

Patients will need to speak to their facility to receive an email invitation. Patients can also fill out this form.

Is Self-enrollment available?

Self-enrollment is available for McLeod Health patients who are age 13 or older.  To self-enroll, use your medical record number (MRN) found on your discharge summary or other paperwork from a recent visit.

What if I cannot locate my medical record number (MRN) or am disqualified from Self-enrollment?

Please fill out this form to request an invitation.

What if my health information in the portal is inaccurate?

Please contact the McLeod Health HIPAA Officer at (843) 777-2485.

I’ve tried self-enrollment and I haven’t received an invitation to the patient portal, what do I do?

Please call (843) 777-5377 to speak with a customer service representative. Call volume maybe high so it’s possible you could be placed on hold.