Patient Family Advisory Council: Coming Together To Improve Patient Experience

McLeod Health has implemented the Patient Family Advisory Council for Quality (PFACQ). The Council is a part of the Quality Division and is a partnership of current and former patients, family members, caregivers and clinical/administrative staff of McLeod Health.

PFACQ works to ensure that the patient and family voice is heard and incorporated into McLeod Health’s projects, processes and committees. Our goal is to create an excellent patient experience by providing the highest quality of care in a safe, responsive, compassionate and transparent health care environment.

Patient Family Advisors (PFAs) serve as members of the Council. PFAs are people who have received care at McLeod Health and want to help improve the quality experience for all patients. Scroll down page to understand more about being a PFA.

  • What Does A Patient Family Advisor Do?

    Patient Family Advisors represent the voice of patients and families who receive care within the McLeod Health system. They give feedback to the hospital based on their experiences and participate in changes to improve the patient experience. They volunteer their time to work with the hospital for either short or long term commitments, depending on the project.

  • Qualities of a Patient Family Advisor.

    • Willingly and effectively share insights and information based on their experiences
    • Demonstrate a passion for improving health care for others
    • Listen well, respect the perspectives of others and interact effectively with diverse groups of people
    • Enjoy working with others, exemplify a positive outlook on life and bring a sense of humor
    • Represent a broad cross-section of McLeod Health’s population