McLeod Health Visitor & Patient Information

To protect our patients, guests, and health care workers, and based on recommendations by our medical staff and our Infection Control teams, the McLeod Health organization has implemented visitation and universal masking policies. See below for detailed information. Thank you for your understanding during this challenging time. Be assured that McLeod patients are getting exceptional care from McLeod Health’s outstanding physicians, nurses, and staff in a way that protects their safety and that of others.

Masking Requirements

Effective May 7, 2020, physicians, employees, visitors, and incoming patients arriving for care, testing or moving throughout the facility will be required to wear a mask while on a McLeod Health campus or in a physician office.

Visitation Restrictions

McLeod Regional Medical Center in Florence, McLeod Health Darlington, McLeod Health Cheraw and McLeod Health Clarendon.

At this time, there are NO VISITORS allowed. Exceptions, listed below, may be made in cases where supportive care persons are necessary or at the end of life.

End-of-Life Patients:

A visitation exception can be made for the immediate family members to visit an end-of-life patient. A total of 6 visitors can be cleared for visitation. Only 2 may visit at a time. This exception must be cleared by the Patient Care Supervisor and McLeod Security.

Emergency Department:
  • No visitors will be allowed in the Emergency Department.
  • A visitor may assist the patient into the lobby.
  • Staff will go to get the patient.
  • The visitor will not remain in the building.
  • ONLY EXCEPTIONS: Pediatric patient OR Special Needs Decision Maker – ONE VISITOR ONLY, NO ONE UNDER 18 YEARS OF AGE.
 Surgical/Procedural Patients:
  • Patient may have ONE visitor accompany them to the hospital.
  • The visitor may remain during surgery, but leave upon completion.
Pediatric Patients:
  • One DESIGNATED visitor.
  • Should be custodial parent. DESIGNATED visitor must be the same person for 24 hours.
  • NICU/PICU – same as pediatric patients.
  • EXCEPTION to NICU/PICU – Custodial parent will be allowed to leave and return.
Women’s Services Labor and Delivery:
  • Birthing mothers may have one support person for the duration of the stay.
Cancer Center:
  • Patient may have ONE visitor accompany them to the hospital.
  • The visitor must exit the hospital.
  • No visitors allowed in the waiting rooms.
McLeod Health Dillon, McLeod Health Loris and McLeod Health Seacoast

There is currently a no visitor policy in place. However, on May 11, 2020 new visitor policies will be implemented as follows.

Adult ER Patients, Inpatients or Patients undergoing Outpatient Procedures:
  • ONE identified supportive care person will be permitted to visit at the bedside within a 24 hour period or the duration of the inpatient admission. (Alternating or switching of supportive care persons will not be permitted).
  • Only one supportive care person will be allowed for the duration of the patient’s admission.
  • A wristband/Visitor ID will be provided at each facility’s visitor entrance to the supportive care person designated by the patient to be granted visitation access.
  • This supportive care person must keep the mask and wristband/visitor ID on at all times.
Hospital access for “non-admitted patients” scheduled for outpatient appointments/tests/procedures/treatments may have:
  • ONE supportive care person allowed to accompany the patient to their outpatient procedure/appointment and must be with the patient at time of entry.
  • Patient and supportive care person will be required to wear a mask.
  • Visitor will receive a Wristband/Visitor ID
For Pediatric Patients and Patients in Labor
  • Only two (2) parents, legal guardians or caregivers will be designated and permitted at the bedside with their child.
  • For pregnant mothers, one (1) designated visitor will be permitted to enter the hospital or be at the mother’s bedside.
End of Life
  • For patients at end of life, the attending physicians or Nursing Supervisors, at his or her discretion, can permit additional visitors (greater than two) to see the patient.
  • All Visitors will follow the same ID and masking protocols.
Vendor and Other
  • Only vendors who are participating in patient care or hospital environmental maintenance will be allowed to enter McLeod facilities.
  • Vendors allowed to enter McLeod facilities, as well as Law Enforcement, EMS and Transport Company personnel must be masked and wear Identification that reflect the nature of their business in the facility.
COVID-19 positive patients or COVID-19 rule-out patients
  • There will be NO supportive care persons/visitation for under any circumstances.
McLeod Physician Associates Practice Offices
  • ONE identified supportive care person will be permitted to attend with patient.
  • Patient and supportive care person will be required to wear a mask.
  • Patients may want to consider televisits:
    McLeod Health offers televisits with McLeod Physician Associates providers. During this visit, patients communicate by video with their provider using a smartphone, mobile device, or computer. Physician offices will schedule the appointment in advance, then will send a text message and email reminder with the link information to connect. At the scheduled time, patients and providers can discuss concerns, adjust or refill medications – many of the things performed during an in-office visit.

Surgery Suspensions

In order to help preserve key hospital supplies and protect our patients, visitors, and staff, McLeod Health will be suspending ALL elective and non-urgent surgeries and procedures until further notice.

The only surgeries/procedures allowed will be:
  • To treat a threat to the patient’s life if surgery or procedure is not performed
  • Threat of loss or permanent dysfunction of an extremity or organ system
  • Risk of metastasis or progression of staging
  • Risk of rapidly worsening to severe symptoms

We understand this puts a tremendous strain on everyone involved. However, these drastic measures are imperative to protect our communities and ourselves.

Entrances and Exits

To optimize our resources and staffing, McLeod Health is also limiting the points of entry and exits for those seeking care and their caregivers. Patients in need of emergency care should continue to seek treatment at any McLeod Health Emergency Department.

Specific information for each McLeod Health facility is provided below:

McLeod Regional Medical Center –  Florence

McLeod Tower: Main Entrance (Building sign 2)
  • Open Monday through Friday, 6:00 a.m. to 6 p.m.
  • Saturday, 9:00 a.m. to 1:00 p.m.
  • Closed on Sunday
Cancer Center (Building sign 1)
  • Open Monday through Friday, 6:00 a.m. to 6 p.m.
  • Closed Saturday and Sunday
Emergency Department (Building sign 1)
  • Open 24 hours
Pavilion Tower – Front Entrance (Building sign 3)
  • Open 24 hours

McLeod Health Carolina Forest

Emergency Department
  • Open 24 hours

McLeod Health Cheraw

Main Entrance
  • Open Monday through Sunday, 5:45 a.m. to 9 p.m.
Emergency Department
  • Open 24 hours

McLeod Health Clarendon

Main Entrance
  • Monday through Sunday 6:00 a.m. to 8:00 p.m.
Emergency Department
  • Open 24 hours

McLeod Health Darlington

Main Entrance
  • 6:30 p.m. to 9:00 p.m., Monday through Sunday

McLeod Health Dillon

Main Entrance
  • Open Monday through Sunday, 6:30 a.m. to 9:00 p.m.
Emergency Department
  • Open 24 hours

McLeod Health Seacoast

Main Entrance
  • Open 5:30 a.m. to 9:00 p.m. 7 days a week.
Emergency Department
  • Open 24 hours

McLeod Health Loris

 Main Entrance
  • Open Monday through Friday, 6:30am -8:00pm
  • Main entrance is closed on weekends. Must enter through Emergency Department.
Emergency Department
  • Open 24 hours

McLeod Outpatient Pharmacy Curbside Delivery

The McLeod Choice Outpatient Pharmacy is offering curbside delivery between 7 a.m. and 7 p.m. Monday through Friday and 9 a.m. to 1 p.m. on Saturday on the campus of McLeod Regional Medical Center due to the volume of needs and to prevent staff/patients from having to get out of their car and come in the pharmacy.

Please call 843-777-5180 before arriving to pick up your prescription. You can also drop off a prescription and obtain over-the-counter medications if you provide the pharmacy runner with a list. 

The McLeod Pharmacy is also compounding hand sanitizer spray for purchase through the curbside delivery service. The four-ounce bottles are $4.00 and there is a limit of three bottles per person.

Connecting Through Technology

Your loved one is in excellent hands! Our staff members are devoted to providing safe, high quality, compassionate care. Our compassion and concern for the well-being of our patients extends to you, the family member and friend.

We understand the anxiety you must be feeling with not being able to visit your loved one. To help ease some of those concerns, we encourage family members and friends to use technology to stay in touch. Here are some of the options available to you:

  • Phone Call (either personal cell or patient room)
  • Texting, Email, or other electronic methods
  • Video Chatting (FaceTime, Duo, or Skype)
  • Virtual Care Visits: The McLeod Virtual Care Team are trained to help patients, visitors and loved ones stay connected by providing a service to use communications technologies (Smart Devices) to deliver virtual visitation. The Virtual Care Team has Smart Devices (I-Pads and Android Tablets) to be used to connect patients with family using Polycom and Telehealth Instant Visit. This team also assists with device charger needs and any technology issues the patient or family may be having. To request a Virtual Visit, call 843-777-2000.

If you need assistance connecting to your patient’s room, McLeod Switchboard is here to help you and is available 24/7.

McLeod Regional Medical Center: 843-777-2000

McLeod Darlington: 843-777-1100

McLeod Dillon: 843-774-4111

McLeod Loris: 843-716-7000

McLeod Seacoast: 843-390-8100

McLeod Health Cheraw: 843-537-7881

McLeod Clarendon: 803-433-3000

You are considered a key part of a patient’s journey to healing. Thank you for your understanding during this challenging and uncertain time.

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